Fee Policy

This policy describes the basis on which we set and apply our fees.  

a. Our fees are GST inclusive, in Australian dollars, current at 8 February 2025, and may be subject to change.

b. We are Lucio Matarazzo Pty Ltd (LMPL). Our practitioners hold roles in the field of industrial relations compliance. We assist employers and employees with workplace matters. We assess terms and conditions of employment from an industrial relations (IR) perspective. We are not lawyers, and we don’t provide legal services. 

c. IR practitioner Lucio Matarazzo is registered as an agent under the Fair Work Act 1994 (SA), LMPL is an industrial agent under the Industrial Relations Act 1979 (WA), and LMPL’s experienced practitioners may seek leave to appear as paid agents under the Fair Work Act 2009 (Cth). 

d. Our big picture passion is the pursuit of fiscally responsible workplace practices.

e. For the purpose of this policy, “you” means a person or entity interacting with us in a purchase process.

Payable in advance

1. Our service is billed when it is due to commence or be provided. 

2. We assist by IR work order or IR help desk or both together. 

Work order

3. The payment amount in relation to an individual work order is $250.00 per hour for each of the first four (4) hours and $150.00 per hour for subsequent hours in the one work order. 

4. Our service to you might be fulfilled in a single task; or

5. Our service to you might be fulfilled in a series of tasks.

6. If we haven’t received payment for a due invoice, we don’t agree to do the next task in the series, or another task, and we don’t permit you to use what we’ve supplied until we receive full payment.

Work order process

7. To proceed, you should instruct us to do one or more tasks.

8. Moderate the cost by contributing to the task - supply an event chronology or dot-points.

9. Tailor your instructions to your needs and or select from the guide below.

10. Fees are capped, per task, at the high-range fee as follows:  

*Note: some workplace matters are heard in a federal court and require legal representation under your own arrangements, or self-representation.

Help desk subscription

11. Provision is for 3 months (the subscription period) renewable; or for 6 months or 12 months on request.

12. Our fee for the subscription period is $800, or $1,400/ 6 months, or $2,500/ 12 months, payable in advance. 

13. Our subscription fee is a flat fee, based on a minimum number of hours' work at our work order rates.

14. The number of times that you can request provision, within the subscription period, is not limited to a specific number but should have regard to an efficient formulation, by you, of your IR information needs. 

15. The IR information is provided by phone, or other meeting, to you or your representative or correspondent or employee/ employer nominated in advance. 

16. The IR information can include information provided by email that supports the meeting information, eg, industrial award provisions, related case decisions and or a periodic general IR news bulletin.

17. The IR information does not include the preparation of submissions or pay calculations in a regulatory proceeding (eg, material for filing in a work tribunal).

18. The subscription period commences on our receipt of payment for the period.

Applicable to work order and help desk: IR information irrevocable

19. When we supply IR information (including digital files such as MatarazzIR™ pro forma work agreement resources) the supply is irrevocable, made possible by the work order fee or the help desk subscription fee, and cannot be reversed.

20. You may revoke our status as a supplier of a particular item of IR information if the item is not as described by us in the purchase process. 

21. On revocation of status, we would adjust the amount payable to actual time worked by us at our work order rate in supplying, as described in the purchase process, a work order or a help desk or both together. 

22. For a help desk subscription, actual time worked could be more than the minimum number of hours underpinning the relevant flat fee, in which case you would not be charged a further amount. 

Responsiveness

23. Generally, within 24 business hours LMPL aims to acknowledge, and within 48 business hours materially respond to, an email or phone communication from you. 

24. You can contribute to communication efficiency by planning your initial communication. Planning can be demonstrated by the provision of an event chronology, dot points and sample materials.

25. If we experience an above average volume of calls and or emails while our practitioners are attending to regulatory matters, we may set an automated email or phone message seeking to extend within reason our generally intended response times. 

Data security and client confidentiality

26. We operate as follows:

A. send and receive data via password protected and encrypted emailing system;

B. daily log emails and attachments by filename: firm’s name (initials)_yymmdd_sender’s name (initials) (and number in day if applicable);

C. daily back-up files and email to password protected external drive;

D. maintain electronic files and hard copy files in locked storage, to comply with record-keeping regulation;

E. maintain office security including gate locks, window shutters and file storage locks;

F. maintain computer security including antivirus software, email scanning, firewall, system backup and restore, and, password protected access;

G. our Privacy Policy, including client access to information, consists with the Australian Privacy Principles in the Privacy Act 1988 (Cth);

H. in keeping with our Codes of Conduct under the Fair Work Act 1994 (SA) and Industrial Relations Act 1979 (WA);

I. maintain a Quality Management System that enables us to identify a potential conflict of interest, disclose it, and deal with it in accordance with applicable regulation.

Performance and quality

27. We operate as follows:  

A. apply our Quality Management System to our provision, to continuously improve the quality of our provision;

B. apply our Business Continuity Plan to our provision, to enable us to facilitate provision in the event of interruption to production processes;

C. refresh our competencies in relation to our service provision, through an independent training provider;

D. encourage adequate instruction in your work orders;

E. agree task hours with you, and timelines for discrete components, and completion dates for those components;

F. during a work order, progressively make necessary adjustments to our work plan to ensure completion dates are achieved;

G. notify you in writing, and state remedial action necessary to achieve a completion date, if we at any time believe that a completion date may be at risk;

H. provide drafts or inventory prior to final delivery of product;

I. deliver a product for you to share with your accountant or legal adviser if you wish;

J. when we supply or facilitate a service that relates to a process under legislation our payment terms are in advance of service and we may ask you to pay the invoiced amount into our statutory trust account for us to disburse it in accordance with our advance estimate and the rules of our statutory trust account: Fair Work (Representation) Regulations 2024 (SA), Schedule 2, Part 1. 

What to do if you have a complaint

28. The Australian Consumer Law applies to you and us if you purchase a work order or a help desk subscription for the use for which it is lawfully intended. If you are not satisfied that supply is as lawfully intended, you can complain to your Australian Consumer Law (ACL) regulator. Further details are available on the ACL website at: consumer.gov.au. We are happy to address your concern beforehand and ask you to submit your complaint to us:

Director, Lucio Matarazzo Pty Ltd

Email: office@workplaceresource.org

Phone: +61 1300 554 214

Mail: PO Box 2116, Parap NT 0804 Australia