Help Desk

IR Help Desk

Our subscription service for those with HR duties within an organisation

Within 24 business hours we aim to acknowledge, and within 48 business hours materially respond to, email or phone communication from an HR officer in an organisation with a subscription to the Help Desk service

The Help Desk provides tools to navigate workplace matters confidently and independently 

The service doesn't include the preparation of submissions or pay calculations in a regulatory proceeding, eg, material for filing in a work tribunal

We aim to meet growing demand for:

Reliable, early advice before workplace issues escalate

A practical first step that seeks to avoid unnecessary adversarial processes

An ideal option for those seeking clarity and trusted support at an early stage

Situations in which we can assist

You need guidance

If you're unsure about the workplace rights or obligations in issue, or what steps to take, we can help you understand your options

You’re not ready for formal action

Not every issue needs to go to a tribunal. Our service gives you support and advice without going through a legal process

You want advice early

If something doesn’t feel right at work, it’s better to get advice sooner rather than later. We’re here to help before things get worse

You want clear, direct answers

We explain things in plain language and give you advice that’s tailored to your situation - not just general information

You want trusted, professional support

IR practitioner Lucio Matarazzo is registered as an agent under the Fair Work Act 1994 (SA), LMPL is an industrial agent under the Industrial Relations Act 1979 (WA), and LMPL’s experienced practitioners may seek to represent as paid agents under the Fair Work Act 2009 (Cth)

Ready to get started?

If you're facing a workplace issue or simply want trusted guidance, our Help Desk Service is here for you. Whether you need advice, support or clarity - we’re ready to help you move forward with confidence